If you're attempting to log into Salary Extras but receive a notification that your User ID has been disabled, this could be due to multiple failed password attempts or if you haven't logged in for over 12 months.
To resolve this, you should attempt to reset your password. If you've done this but the message still appears, please contact us. After contacting support, you will receive a temporary password. Use this temporary password to log in to the Salary Extras webpage, where you will be prompted to create a new, secure password. Once your password has been successfully updated, you can use the new login credentials to access the Salary Extras mobile app.
đNote: In order to support you, we'll need to verify your identity using details such as your date of birth, home address, or employee number.