Resetting Your Password
There may be times when you need to reset your password—for example, if you’ve forgotten it or are unable to log in. Follow the steps below depending on your role.
👩💼 Admins
If you're an admin, this section covers steps to reset your password and unlock your account if needed.
Go to the SalaryExtras Administration login page
Click “Forgotten Password”
Enter your admin username if prompted.
Follow the on-screen instructions to reset your password.
👨💻 Employees
If you're an employee, please follow these steps:
Go to the Salary Extras login page
Click “Forgotten Password”
Follow the on-screen instructions to reset your password
Unlocking Your Account
If your account is locked, follow these steps to unlock it and set a new password:
Call us on 03301000911 to unlock the account and reset your password.
You will be asked some security questions before we can provide you with the temporary password.
After logging in with the temporary password, you will be prompted to set a new password:
Enter the temporary password as the current password.
Choose a new password and confirm it.
Save the changes and log in with your new password.
✅ Tip: Check your email (including spam/junk folders) for the password reset link after completing the steps.