If you’ve applied for an independent Letter of Collection (LoC), you can change your chosen retailer — as long as the LoC hasn’t been redeemed yet.
✅ How to Change Your Retailer
To update your retailer details:
Contact the Customer Service team
Provide your new bike retailer details
An agent will update your application
💬 How to Contact Us
The quickest way to get support is through the digital assistant:
Log in to your Salary Extras account
Open the Digital Assistant (Fin)
Ask to speak to an agent
📌 Important Information
Your new retailer must be an approved retailer
If the retailer is not approved, reissuing your LoC may be delayed
In some cases, a retailer may choose not to work with us
If this happens, you will need to select a different retailer
✅ Tip: Contacting us as soon as possible helps avoid delays in updating your LoC.