Step 1: Contact Us by Email
Send an email requesting a Childcare Leaver's Account.
Step 2: Include the Following Information
Please provide:
The email address you would like to use as your username.
The date you left your employer.
Step 3: Access Your Remaining Balance
Once your account has been created, you will be able to access and use your remaining childcare voucher balance.
What You Can and Cannot Do
✅ Continue making payments to registered childcare providers using your remaining balance.
❌ Add any new funds to the account.
❌ Request a refund of the remaining balance.
Important Information
Once you have been transferred to a Childcare Leaver's Account, your balance cannot be refunded.
This is because refunds must be processed through the employer that originally provided the childcare vouchers, and as you have left that employer, this is no longer possible.
If you need continued access to your childcare voucher funds after leaving your employer, we recommend requesting a Childcare Leaver's Account as soon as possible.