Step 1: Contact Your HR Team
Request a refund of your childcare voucher balance through your company's HR team.
Step 2: HR Team Contacts Us
Once your request has been received, your HR team will contact us to arrange the refund.
Step 3: Refund Processed Through Payroll
The refunded amount will be returned to your employer, who will then include it in your next available payroll payment.
Important Eligibility Information
You can only receive a refund if:
✅ You are still employed by the same company through which the childcare vouchers were originally deducted from your salary.
Unfortunately, a refund cannot be processed if:
❌ You have left the company.
❌ You have requested or been transferred to a childcare leaver's account.
If either of the above applies, a refund of your childcare voucher balance is not possible.
If you are unsure whether you are eligible, please contact your HR team for guidance.