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Missing Letter of Collection

What to do if you haven't received your Letter of Collection (LoC).

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Written by Charlotte Alderson
Updated over a month ago

There may be times when you've applied for a scheme via Salary Extras and you're waiting for your LoC but still haven't received it.

Cycle2Work

If you have a Cycle2Work scheme LoC for Halfords, you need to contact them directly to have your LoC re-dispatched on the below contact details.

Halfords contact number:

0345 504 6444

⚠️Important: Halfords will only reissue your LoC once. You have 30 days to redeem it; if you don't, they won't issue another one.


Independent LoC

If you haven't received your Independent LoC, we recommend that you check your junk folder in the first instance.

If the LoC isn't in your main inbox or in your junk folder, please contact us and we'll reissue this for you.

πŸ“ŒNote: Please ensure you have your National Insurance number or employee number to verify your identity when you get in touch.​

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