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I have recieved money from my company as a reward, How do i redeem this?

How to redeem your reward balance recieved by your company to your salary extras account.

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Written by Jasmine Morris

✅ Step-by-Step Guide

  1. Log in to your account

  2. Navigate to the section usually titled “Reward and Recognition”

  3. You will see your reward balance

  4. Click the “Redeem Now” button

  5. Browse and select from the available retailers

  6. Complete your purchase using your reward balance


📱 Important Requirement

  • You must have a verified mobile number on your account to complete your purchase


⚠️ Common Issues

❓ No Reward Balance Showing

  • If you can’t see a balance, this may mean the reward hasn’t been issued yet

  • Please contact your HR team for further information


💳 Being Asked for Debit Card Details?

  • If you’re asked to enter card details, you are in the wrong section (Instant Discounts)

  • Go back and make sure to access your reward via the “Reward and Recognition” section

  • This ensures the purchase is deducted from your reward balance, not your own money


Tip: Always double-check you’re in the correct section before completing your purchase to avoid using the wrong payment method.

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