✅ Step-by-Step Guide
Log in to your account
Navigate to the section usually titled “Reward and Recognition”
You will see your reward balance
Click the “Redeem Now” button
Browse and select from the available retailers
Complete your purchase using your reward balance
📱 Important Requirement
You must have a verified mobile number on your account to complete your purchase
⚠️ Common Issues
❓ No Reward Balance Showing
If you can’t see a balance, this may mean the reward hasn’t been issued yet
Please contact your HR team for further information
💳 Being Asked for Debit Card Details?
If you’re asked to enter card details, you are in the wrong section (Instant Discounts)
Go back and make sure to access your reward via the “Reward and Recognition” section
This ensures the purchase is deducted from your reward balance, not your own money
✅ Tip: Always double-check you’re in the correct section before completing your purchase to avoid using the wrong payment method.
